Privacy Policy

Last updated: 01/10/2026

Comprent ("we," "us," or "our") respects your privacy and is committed to protecting the personal data of our users. This policy complies with the UK General Data Protection Regulation (UK GDPR).

1. Data We Collect

We collect data necessary to deliver our compliance software:

Account Information: Name, email address, password, and subscription history.
Property Data: Addresses, property types, and compliance details.
Tenant Information: As a landlord (Data Controller), you may input tenant names and contact details. Comprent acts as a Data Processor for this information.
Tenant-Submitted Reports: If you enable the tenant maintenance portal, tenants can submit maintenance reports directly via a property-specific link without creating an account. This may include a description of the issue and, if provided, their name.
Uploaded Documents: Gas safety certificates, EICRs, and related file metadata.
Compliance History: A daily record of your portfolio compliance score, used to show your compliance trend over time.

2. How We Use Your Data

Your data is used strictly for delivering the Comprent platform:

Calculating compliance scores and tracking statutory deadlines.
Processing subscription payments and preventing fraudulent access.
Dispatching automated email reminders (when configured).

We never sell your data or use tenant PII for marketing purposes.

3. Third-Party Sub-processors

Supabase / AWS: Secure database hosting and document storage.
Vercel: Application hosting and infrastructure.
Stripe: Subscription payment processing. No raw card data is stored on Comprent servers.
Resend: Transactional compliance emails.
AI Model Provider (e.g. Google Gemini): Portfolio context (such as property and task summaries) is sent to an AI model provider to power the AI Assistant feature. Tenant personal data is not knowingly included in these requests.

4. Data Retention and Deletion

You may delete any property, tenancy, or document at any time from your dashboard. To permanently close your account, use the Delete Account function in Settings.

Upon account deletion, Comprent permanently destroys your profile, all associated properties, task history, tenancies, and uploaded documents - in compliance with GDPR Right to Erasure.

5. Security

We implement Row-Level Security (RLS) on our databases, ensuring your property and tenant data is strictly isolated from other users. All data in transit is encrypted via HTTPS/TLS.

6. Landlord Responsibilities

When using Comprent, you act as the Data Controller for your tenants' personal information. It is your legal responsibility to ensure you have lawful basis to input tenant details into our platform.

7. Contact

For privacy concerns, subject access requests, or data deletions, contact us at privacy@comprent.co.uk