Terms of Service

1. Who we are

Comprent is run by Grafikui Ltd, a company registered in England and Wales (company number 16426243), registered office 3 Anlaby Road, Teddington, England, TW11 0PT. In these terms, “we” and “us” means Grafikui Ltd, and “you” means the person or business using Comprent. By creating an account or using Comprent you agree to these terms.

2. What Comprent is, and is not

Comprent is software that helps landlords and letting agents in England keep track of their legal obligations: it works out deadlines, stores certificates and evidence, fills in documents and answers questions from official guidance.

Comprent is not a law firm and does not give legal advice. Deadlines, tasks and documents are worked out from the information you enter and from the law and GOV.UK guidance as we understand them on the date shown. The law changes, and your circumstances may differ from the general rules. You remain responsible for your compliance and for checking every document before you sign, serve or rely on it. For anything important or unusual, take advice from a solicitor.

Where Comprent fills in an official government form, such as Form 3A, Form 4A or the Information Sheet, it uses the form exactly as GOV.UK publishes it and writes only into the form’s own fields. Official forms are Crown copyright and used under the Open Government Licence.

3. The AI assistant

The assistant answers from a library of official guidance and links to its sources, but its answers are generated by an AI model and can be incomplete, out of date or wrong. Treat an answer as a starting point and check it against the linked source before acting on it. Please don’t enter tenants’ names or other personal details into questions; our Privacy Policy explains what the assistant sends to its model provider.

4. Your account

• Give accurate details, keep your password secure, and tell us at legal@comprent.co.uk if you think someone else has used your account. You are responsible for what happens under your account.
• If you are a letting agent or use Comprent for someone else, you confirm you have their authority to add their properties and tenancies and to act for them.
• You must be 18 or over.

5. Using Comprent fairly

You agree not to:

• use Comprent for anything unlawful, or to harass, discriminate against or mislead tenants;
• upload anything you have no right to share, or anything containing malware;
• try to reach other people’s data, get round plan limits or rate limits, or disrupt the service;
• copy, resell or scrape Comprent, its documents or its guidance library, or use them to build a competing service.

6. Plans, trials and billing

• The free plan covers one property, for as long as it is offered.
• Your first paid subscription starts with a 14-day free trial (one trial per account). A card is needed to start it. Unless you cancel before the trial ends, your subscription starts and your card is charged. If the trial ends without a usable payment method, the subscription is cancelled and your account returns to the free plan.
• Subscriptions renew automatically, monthly or yearly as you choose, and are charged in advance through Stripe. Prices include any VAT that applies.
• You can cancel at any time from the Billing page. Cancelling stops the next renewal; you keep access until the end of the period you have paid for. Apart from section 7, payments for a period already started are not refunded.
• We may change prices. We will email you at least 30 days before a change affects you, and you can cancel before it takes effect.
• If a payment fails, we may move your account to the free plan until it is paid. Your data is kept.

7. If you are a consumer

Most people use Comprent for their letting business. If you use it as a consumer, you have the right to cancel a paid subscription within 14 days of the day it starts, without giving a reason, by emailing legal@comprent.co.uk or cancelling on the Billing page. As the service starts straight away at your request, we refund what you paid less a proportionate amount for the days you used it.

Nothing in these terms affects your rights under the Consumer Rights Act 2015, including your right to a service provided with reasonable care and skill.

8. Your content

Everything you add to Comprent, including property and tenancy records, files and the documents it generates for you, stays yours. You give us permission to store and process it only to provide Comprent to you, as set out in section 9 and our Privacy Policy. You can export or delete it at any time. Comprent itself, its software, design and guidance library, belongs to us.

9. Data processing terms for tenant information

For information you add about tenants and other people, such as names, contact details, tenancy and deposit details and maintenance reports, you are the controller and we are your processor. This section is the contract between us that Article 28 of the UK GDPR requires.

• Subject matter and duration: providing Comprent to you, for as long as you have an account, and until the data is deleted under this section.
• Nature and purpose: storing, organising, displaying and generating documents from the data, sending the emails you ask Comprent to send, and backing it up, so that you can manage your lettings.
• Types of data and people: tenants, joint tenants, guarantors, occupiers, contractors and anyone else you add; their names, contact details, tenancy, rent and deposit details, documents and correspondence you upload.
• Your instructions: we process the data only on your documented instructions, which are these terms and how you use Comprent, unless the law requires otherwise, in which case we will tell you unless the law prevents it.
• Confidentiality: anyone we authorise to process the data is bound to keep it confidential.
• Security: we keep appropriate technical and organisational measures in place, including encryption in transit, access restricted to your own account, private file storage and encrypted backups.
• Sub-processors: you authorise the sub-processors listed in our Privacy Policy. We will update that list and tell you by email before adding or replacing one; if you object, you can close your account. We put the same data protection obligations on each sub-processor and remain responsible to you for them.
• Helping you: we will help you answer requests from people exercising their data rights, and with security, breach notification, impact assessments and consultations with the ICO, as far as is reasonable given what we process.
• Breaches: we will tell you without undue delay after becoming aware of a personal data breach affecting your data, with the information we have.
• Deletion: when you delete data or your account, we delete it straight away from the live service, and from our encrypted backups within 30 days, unless the law requires us to keep it.
• Audits: we will give you the information you reasonably need to show these obligations are met, and allow and contribute to reasonable audits on reasonable notice.
• Transfers: data leaves the UK only as described in our Privacy Policy, with the safeguards the UK GDPR requires.

As controller, you are responsible for having a lawful basis to add the data and for telling the people concerned how you use it. Our own use of your account details, as controller, is covered by our Privacy Policy.

10. Availability and changes to Comprent

We work to keep Comprent running and back it up every night, but we can’t promise it will always be available or free of errors, and we may need to pause it for maintenance. Reminders and emails can be delayed or not arrive, so don’t rely on them alone for a legal deadline. We may change or remove features; if a change materially reduces what a paid plan includes, we will tell you in advance and you can cancel.

11. Our liability

Nothing in these terms limits our liability for death or personal injury caused by our negligence, for fraud, or for anything else the law does not allow us to limit.

If you use Comprent for business, including letting property, then, subject to the paragraph above:

• we are not liable for loss of profit, rent, revenue or business opportunity, for fines or penalties, for legal or court costs, or for any indirect or consequential loss;
• we are not liable for loss caused by information you entered being wrong or incomplete, by your not checking a document or answer before relying on it, or by a change in the law or guidance after the date Comprent last reflected it;
• our total liability to you in any 12 months is limited to the amount you paid us in the 12 months before the event giving rise to the claim, or £100 if that is more.

If you are a consumer, we are responsible for loss you suffer that is a foreseeable result of our breaking these terms or failing to use reasonable care and skill. We are not responsible for loss that was not foreseeable, or for business losses.

12. Suspending or closing an account

You can delete your account at any time from the Billing page. We may suspend or close an account that breaks section 5, that we reasonably believe is being used unlawfully, or where payment remains unpaid; except in serious cases we will warn you first and give you a chance to export your data.

13. Changes to these terms

If we change these terms, we will update the date at the top. For changes that matter, we will email account holders at least 30 days before they take effect. If you don’t agree, you can cancel before then.

14. Law and disputes

These terms are governed by the law of England and Wales, and the courts of England and Wales have jurisdiction. If you are a consumer living in Scotland or Northern Ireland, you can also bring proceedings in your local courts. Please contact us first so we can try to put things right.

15. Contact

For anything about these terms, a complaint or a data processing question, contact legal@comprent.co.uk. For privacy requests, contact privacy@comprent.co.uk.